Frequently Asked Questions

Sometimes! Contact Us to request a cancellation or change and we will do our best to try and catch the order before our fulfillment team gets to work. Due to our rapid shipping process, we are not always able to make the changes requested but we are here to help with no hassle returns and will work with you to see the refund completed as soon as possible.

You can see your current order status and order history by visiting the Orders page when logged in on our website.

While we are not able to provide direct exchanges we are always happy to help with returns and finding the right items for you. You may enter a return request on our Contact Us page for quick and easy returns and proceed with placing a new order for the items wanted. Our customer support team is always available to assist you with finding the right alternative for your project.

We’ve got you covered. Your complete satisfaction is our priority, and we stand behind our products. Simply Contact Us and let our team know of any issues with your order and we will make it right as quickly as possible.

Be aware that water2wyne may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

You can return any unused items within 100 days of purchase using our fast and simple process. Just visit our Contact Us to submit your return request and we will send you a prepaid shipping label ASAP. Shipping costs are $9.95 Additional returns are subject to a shipping and handling cost of $9.95 also.

We know how important it is to process prompt and reliable refunds. Combining return shipping time, inspection time, and your bank’s credit processing time it could take up to 7-21 days to have your refund issued. Store credit returns will be applied to your account as soon as your return is received and inspected at our warehouses. We will send an email notification to let you know as soon as it’s completed.

You can either click here to contact us our team is available Sunday-Thursday 8AM – 4PM EST on weekdays. Our team is unavailable on weekends Friday and Saturday and on public holidays.

We ship from all over the country! When you place your order, we will send it to the nearest warehouse with inventory available. Often your orders will be shipped in multiple packages to get everything to you as quickly as we can.

Everyone is different and so are fabrics! It’s best to refer to the washing instructions on the manufacturer tag of the item for best results.

We accept Visa, MasterCard, JCB, Discover and American Express credit cards. We also accept PayPal, Venmo, Google Pay, Affirm, Cash App, and Apple Pay.